Create an account on the HP Community to personalize your profile and ask a question
06-26-2021 02:45 PM
I don't know what exactly helped me, but I did so and the tpm module appeared in the device manager.
1) created an installation flash drive with the current bios version
2) installed it from this flash drive
3) disconnected the battery
4)swapped the RAM dies
5) logged into windows
6) changed the RAM blocks back
7)the bios went in and activated the tpm module ( it was hidden)
after that, the tpm is displayed correctly in the device manager
06-29-2021 07:30 AM
This comes from HP website. I am not trying that yet. I am not sure reflash the UEFI can fix fTPM problem.
Actually I use flash tools to update the UEFI from the windows, but it does not work. I also change the RAM and disconnect the battery before due to the original 8GB RAM is not large enough. But no difference. The fTPM always shows enable in UEFI but nothing happen in windows.
Didn't find what you were looking for? Ask the community