cancel
Showing results for 
Search instead for 
Did you mean: 
Kalabreated
New member
1 0 0 0
Message 1 of 2
189
Flag Post

Recent OMEN Command Update causing computer shutdown

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)

The recent update I think was the SDK for Omen Command Center I believe is causing overclocking issues to the point my entire laptop shuts down in attempts to render 3D images. I use NVIDIA Iray and now every time the program decides to render in CPU rather than GPU, the computer crashes before even NVIDIA processes the scene entirely. My current settings on the Omen Command Center is the Performance with no other changes to any windows 10 settings. 

 

Once again, I never had these problems until now so I would like to revert back to the previous version of the Omen Command Center and previous SDK until this is fixed. Also, use this as feedback.

1 REPLY 1
Photoray002
Level 15
Level 15
12,677 12,431 1,308 4,305
Message 2 of 2
Flag Post
HP Recommended

@Kalabreated 

The drivers page for your series has all the drivers listed including previous editions if you will give it a look.

Software solutions>OMEN Command Center SDK Package>Previous version.

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182

 

Or you might have better luck reverting back to a previous Windows restore point.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation