cancel
Showing results for 
Search instead for 
Did you mean: 
Twiddy
New member
1 0 0 0
Message 1 of 2
2,973
Flag Post

Solved!

Reduced cpu multiplier when laptop is charging hp pavilion 15

HP Recommended
HP Pavilion 15 Notebook
Microsoft Windows 10 (64-bit)

Hi everyone, having a ongoing issues with my hp notebook.  The issues seems to be when ever i plug in the charger (120W) , the laptop becomes really slow. I used a program called Speccy and noticed that the cpu multiplier goes down to x4.00 when the charger is plugged in and will not budge.

 

i've looked at the power options and made sure everything is on best performance.

I've  updated my BIOS to the latest version

I've updated all HP software and my drivers

I've done a little tinkering in the registry, added PowerThrottleOff to the registry, and changed intellppm start from 3 to 4

I've tried looking at BIOS settings but there's not many options there.

 

O.S WINDOWS 10 64BIT

INTEL i7 processor 7500U Dual Core

 

any help would be appreciated 

 

thank you 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 2
Flag Post
HP Recommended

@Twiddy

 

I reviewed your post and I understand that the computer is running slow when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 2
Flag Post
HP Recommended

@Twiddy

 

I reviewed your post and I understand that the computer is running slow when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation