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‎04-11-2022 10:20 AM - last edited on ‎04-11-2022 10:24 AM by

HP Recommended
Product: OMEN Laptop - 15-en0009ns
Operating System: Microsoft Windows 10 (64-bit)

I recently reinstalled Windows 10 on my OMEN Laptop 15-en0xxx (Ryzen 7 4800H; RTX 2060), after that I noticed that my monitor's refresh rate only has 40hz and 60hz.

I installed HP Support and installed all updates, yet the issue persists:

youssefgh_0-1649686723986.pngyoussefgh_1-1649686766785.png

 

 

Category:
3 REPLIES 3

‎04-11-2022 04:13 PM

HP Recommended

@youssef-gh 

 

The specs of your machine is

 

              https://support.hp.com/ee-en/document/c06986963

 

It ONLY has  39.6 cm (15.6") diagonal, FHD (1920 x 1080), IPS, micro-edge, anti-glare, 250 nits, 45% NTSC which uses standard 60Hz. No way you can pump it up.

 

My older machine clearly say 15.6" diagonal FHD 144 Hz IPS anti-glare micro-edge WLED-backlit (1920 x 1080)

 

Regards.

BH
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‎04-11-2022 05:03 PM

HP Recommended

Seriously? RTX 2060 and only 60hz ?

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‎04-12-2022 11:31 PM

HP Recommended

@youssef-gh 

 

You can connect to an external monitor, using the right connection to get higher refresh rate. 60Hz is for the machine screen.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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