Regarding a issue in HP Omen gaming in HP Victus

[Ramanand_Giri]

Hello Hp Team and people out there.. I have a issue plz look into it. I recently purchased HP Victus 3 months ago but from last 1 month i m regularly getting a issue in my Omen gaming. The issue is whenever i use omen gaming everything works fine but as i click on gallery my laptop screen stop working it just stucks and then a message shows omen not responding... plzzz solve this issue and tell me how can it be fixed plzzzz

[ub6424]

Hello @Ramanand_Giri 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[Ramanand_Giri]

where should i run that msinfo???

[ub6424]

Hello @Ramanand_Giri

How to Open & View System Information Windows 10/11 - 10 Ways [MiniTool Tips]