Regular FPS drop in brand new HP Gaming Laptop

shikhsharp25 · ‎08-23-2022

Hi,

I purchased a new HP gaming laptop 15-EC2146...It has got 16 gb ram, has AMD RYZEN 7 5800H (equivalent to a intel core i7) and 4GB of dedicated NVIDIA Graphics memory. The graphic card is RTX 3050. Any game I play on this laptop has frequent lags on any setting (low, medium, high). It works for few mins then every 1 minute or so, there is a lag. This constantly happens on any game I play, whether its a current game or a game 7-10 yrs old (which should run fine even on ultra settings). lag becomes permanent when playing on battery and while on charging, it lags every 1 minute or less. I have run all diagnostic tests and they don't seem to indicate any error. This lag happens when there is more than 50% cpu utilization and high gpu utilization. As the cpu utlization goes from 40 to 90, the gpu goes down from 100 to 40 or 30. This is a regular occurence in any game I have played so far, God of war, spider-man, GTA 5, Red dead redemption, even Just cause 4, which was released in 2015!. No matter the setting, low to high graphics, it always lags. Please suggest a solution. I think there is some problem with the cpu/this product has a manufacturing/assembling defect. Shall I go to the service centre and ask for a replacement/repair.

Note : I have all the graphic drivers up to date. My windows and BIOS are fully updated. So, please do not suggest these steps.

ub6424 · ‎08-23-2022

Hello @shikhsharp25

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

shikhsharp25 · ‎08-24-2022

Hi @ub6424,

Please find below the information requestion

1)

OS Name	Microsoft Windows 11 Home Single Language
Version	10.0.22000 Build 22000
System Model	HP Pavilion Gaming Laptop 15-ec2xxx
System SKU	552W3PA#ACJ
BIOS Version/Date	AMI F.21, 16-03-2022

2) I am attaching 2 screenshots, since couldn't be captured in 1