cancel
Showing results for 
Search instead for 
Did you mean: 
Southwell
New member
1 0 0 0
Message 1 of 2
230
Flag Post

Solved!

Repairs without warranty

HP Recommended
HP OMEN 17"
Microsoft Windows 10 (64-bit)

Im currently deployed to Japan with my beloved PC. Recently the backlight or the screan or something has been malfunctioning. Basically when I turn my laptop on you can see he light turns on. But there is no picture. I have the 120hz version. 

 

My manufactures warranty has been expired for several months, this laptop was very expensive, and Id like to repair it. What can I do to get the ball rolling? Any help is appreciated, thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,088
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Southwell, Thanks for stopping by the HP Support Forums!

 

I understand the PC is out of warranty and you would like to know if you can get the laptop repaired.

 

Don't worry I'd like to help you out.

 

As the product was purchased in a different country and you are presently in a different country. 

 

You have to purchase a global warranty on the product to get the support. 

 

HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

 

Note: If a similar model of laptop is sold or manufactured in the present country. You will get the service options for your laptop.

 

Refer this article to know more information about global warranty coverage. Click Here

 

Also, I would be sharing you a few details about the service options for your laptop through a private message.

 

Please watch your inbox for more information.

 

Hope this answers your query!

Have a great day ahead!  🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

0 Kudos
1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,088
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Southwell, Thanks for stopping by the HP Support Forums!

 

I understand the PC is out of warranty and you would like to know if you can get the laptop repaired.

 

Don't worry I'd like to help you out.

 

As the product was purchased in a different country and you are presently in a different country. 

 

You have to purchase a global warranty on the product to get the support. 

 

HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

 

Note: If a similar model of laptop is sold or manufactured in the present country. You will get the service options for your laptop.

 

Refer this article to know more information about global warranty coverage. Click Here

 

Also, I would be sharing you a few details about the service options for your laptop through a private message.

 

Please watch your inbox for more information.

 

Hope this answers your query!

Have a great day ahead!  🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation