Replaced battery heats up while charging

[felipequintana]

Hello, I've replaced my battery and noticed the side where is placed feels a little bit warm while it charges. But honestly I don't remember if the previous battery did the same. I want to know if it's normal that heats up a little bit even if the computer is off?

[ub6424]

Hello @felipequintana 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ub6424]

Hello @felipequintana 

(1) Enter BIOS and disable <USB Power>

How to enter BIOS ?

https://www.youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSupport

(2) Please report your results

[ub6424]

Hello @felipequintana 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[felipequintana]

[ub6424]

Hello @felipequintana 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.2.1220 Rev.A

33.6 MB

Jan 6, 2021

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results