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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-05-2022 03:24 PM

HP Recommended
Product: OMEN by HP - 17-w203la

Hello, I've replaced my battery and noticed the side where is placed feels a little bit warm while it charges. But honestly I don't remember if the previous battery did the same. I want to know if it's normal that heats up a little bit even if the computer is off?

Category:
5 REPLIES 5

‎10-05-2022 07:01 PM

HP Recommended

Hello @felipequintana 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-05-2022 07:13 PM

HP Recommended

Hello @felipequintana 

 

(1) Enter BIOS and disable <USB Power>

 

How to enter BIOS ?

https://www.youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSupport

 

(2) Please report your results

How to open the BIOS on your HP computer | HP Support
How to open the BIOS on your HP computer | HP Support
youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSu...
Learn how to access your HP computer BIOS menu with either a hotkey at startup or through Windows 8, 10, or 11 navigation. Watch this video to see both methods. If you're not sure which key is your computer's hotkey, check your manual or go to https://support.hp.com, identify your product, and ...
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‎10-05-2022 07:14 PM - edited ‎10-05-2022 07:14 PM

HP Recommended

Hello @felipequintana 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665018841669.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

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‎10-06-2022 02:01 PM

HP Recommended

pc1.PNG

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‎10-06-2022 04:59 PM

HP Recommended

Hello @felipequintana 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A19.0 MBDec 18, 2020Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.2.1220 Rev.A33.6 MBJan 6, 2021Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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