11-26-2018 09:47 PM
I accidentally spilled coffee on my HP Omen-15dc0051nr on the left-side of the keyboard. Immediately flipped the laptop upside-down and wiped the keys with a cloth, and turned it off. When I turned it back on after a while to check, the LED backlit lights on the left side started fluctuating and are on even if the backlit lights toggle is off. Is it possible to purchase a new keyboard specifically for the HP Omen-15dc0051nr? If so where might I purchase such product? Motherboard so far is okay and all the keyboard keys that was spilled with coffee are working. Ran a check-up with a partnered HP branch they cleaned the keys and said I should wait for 3 days until using it. They also said motherboard seems to have a plate separating the keyboard so it should be fine. I need to know if the motherboard is intact but the led keyboard lights are damaged if I am able to purchase a OEM keyboard for my HP Omen 15-dc0051nr. I still have 1 year warranty for my HP Omen. What do you suggest I do?
11-28-2018 11:58 AM
Welcome to HP forums, I see that your computer keyboard is damaged and you want to buy a new one.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I am an HP Employee