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‎02-02-2023 08:04 AM - edited ‎02-02-2023 08:07 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U6AV)

I purchased HP victus laptop (fb00040ax) on 25.01.2023. I had a issue with this new unit and approached service center. my unit was declared as DOA . I took my sealed DOA unit , DOA letter , Invoice copy to My purchase showroom. They are refusing for replacement and claiming extra money for replacement (Rs 10,000 extra from my bill amount) Please help me to get my unit replaced. 

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2 REPLIES 2

‎02-02-2023 08:20 AM

HP Recommended

@kirannath975 

 

Welcome to the HP Community Forum.

 

Personally, I have never heard of HP Support issuing a DOA letter and sending the customer to a purchase center.

That said, I am on the other side of the planet from your location.

?

 

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‎02-08-2023 04:50 AM

HP Recommended

Hi @kirannath975,


Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center for the replacement.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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