Create an account on the HP Community to personalize your profile and ask a question
12-02-2021 10:30 AM - last edited on 12-03-2021 07:13 AM by JessikaV
Product: OMEN 30L Desktop GT13-1xxx
Operating System: Microsoft Windows 10 (64-bit)
I recently purchased an OMEN 30L Desktop GT13-1xxx and beside the network issue that I am about to explain there are no other issues whatsoever.
I have been having massive lag spikes. exactly every 30-32 seconds, lasting for 2600-2900 milliseconds. Usually my ping is around 19-28 ms except these every-30-seconds spikes which makes the gaming experience impossible.
I tried pinging the same "www.google.com" on a MacBook and another Microsoft surface connected to the same network from the same room and desk, and those do not experience any issues and the ping is steadily around 19-28 ms.
Sometimes I even see "timeouts" and "general failures" which again does not happens on any other computer connected to same network except this HP OMEN PC.
I tried killing cloud processes, auto updates, syncs, disabling location services, trying to update the driver (it already has the latest) but nothing has helped so far. All the evidence seem to be pointing toward the Realek RTL8822CE Adapter, which reading about its reviews, is happening to be a terrible network adapter
So I have 2 questions:
1. Can I replace the network card, and if yes, which model would be the best?
2. And will HP provide this new network card for me, or should I buy it myself, and if I do so would HP compensate me? Maybe I should mention that I purchase this PC in Germany.
Thank you and looking forward to some answers that would help me finally play some games!
1 REPLY 1
12-05-2021 11:59 AM
Hi@Mo_Nasiri, Welcome to the HP Support Community!
We understand that network issue,
Check wireless test to check if there is an issue with the network card?
Run an extensive test to check if there is any hardware issue with the computer
The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Upgrading the network card is done at cm's sole discretion, HP wouldn't recommend upgrades.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community