cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
onearmedwolf010
New member
2 1 0 0
Message 1 of 4
2,352
Flag Post

Solved!

Reserved Ram issue

HP Recommended
pavilion gaming 15 ec0101ax
Microsoft Windows 10 (64-bit)

My product is hp pavilion gaming 15 ec0101ax ryzen 5 3550h variant, the main issue is that it reserves 2gb for vega graphics which gives a usable ram of 5.96 gb. This makes demanding or even esports titles stutters and gives performance drops. many brands like asus fixed this issue from their laptops like fx505dt (same configuration) in that model the games run smoothly, but my laptop gives micro stutters on games like apex, GTA V, Shadow of the tomb raider etc. Is there any fix will hp provide other than upgrading my ram?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
137,884 92,546 21,278 28,580
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

Since I don't work for or represent HP, I wouldn't be able to answer your question.

 

You can address your concerns to the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
137,884 92,546 21,278 28,580
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

Was this reply helpful? Yes No
onearmedwolf010
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply, My issue is that desktops and asus laptops have workarounds for this and fixed this. Why hp locking the bios? Or give a fix like other companies. 5.86 gb ram for a gaming laptop makes the word gaming useless. 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,884 92,546 21,278 28,580
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

Since I don't work for or represent HP, I wouldn't be able to answer your question.

 

You can address your concerns to the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation