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Message 1 of 4
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Flag Post

Solved!

Reserved Ram issue

HP Recommended
pavilion gaming 15 ec0101ax
Microsoft Windows 10 (64-bit)

My product is hp pavilion gaming 15 ec0101ax ryzen 5 3550h variant, the main issue is that it reserves 2gb for vega graphics which gives a usable ram of 5.96 gb. This makes demanding or even esports titles stutters and gives performance drops. many brands like asus fixed this issue from their laptops like fx505dt (same configuration) in that model the games run smoothly, but my laptop gives micro stutters on games like apex, GTA V, Shadow of the tomb raider etc. Is there any fix will hp provide other than upgrading my ram?

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Message 2 of 4
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HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

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Message 3 of 4
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HP Recommended

Thanks for the reply, My issue is that desktops and asus laptops have workarounds for this and fixed this. Why hp locking the bios? Or give a fix like other companies. 5.86 gb ram for a gaming laptop makes the word gaming useless. 

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Level 21
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Message 4 of 4
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HP Recommended

You're very welcome.

 

Since I don't work for or represent HP, I wouldn't be able to answer your question.

 

You can address your concerns to the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

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