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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
onearmedwolf010
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Message 1 of 4
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Flag Post

Solved!

Reserved Ram issue

‎01-07-2021 01:51 AM

HP Recommended
Product: pavilion gaming 15 ec0101ax
Operating System: Microsoft Windows 10 (64-bit)

My product is hp pavilion gaming 15 ec0101ax ryzen 5 3550h variant, the main issue is that it reserves 2gb for vega graphics which gives a usable ram of 5.96 gb. This makes demanding or even esports titles stutters and gives performance drops. many brands like asus fixed this issue from their laptops like fx505dt (same configuration) in that model the games run smoothly, but my laptop gives micro stutters on games like apex, GTA V, Shadow of the tomb raider etc. Is there any fix will hp provide other than upgrading my ram?

3 REPLIES 3
Paul_Tikkanen
Level 21
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125,998 116,179 18,858 28,775
Message 2 of 4
Flag Post

‎01-07-2021 07:48 AM

HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

onearmedwolf010
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Message 3 of 4
Flag Post

‎01-07-2021 08:07 AM

HP Recommended

Thanks for the reply, My issue is that desktops and asus laptops have workarounds for this and fixed this. Why hp locking the bios? Or give a fix like other companies. 5.86 gb ram for a gaming laptop makes the word gaming useless. 

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Paul_Tikkanen
Level 21
Level 21
125,998 116,179 18,858 28,775
Message 4 of 4
Flag Post

‎01-07-2021 08:11 AM

HP Recommended

You're very welcome.

 

Since I don't work for or represent HP, I wouldn't be able to answer your question.

 

You can address your concerns to the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

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