Return label information not being sent

[GlpAntares]

Hi,

Nearly 2 months ago i bought an Omen 17in gaming laptop that malfunctioned since day 1.

I made a post about it here and eventually called HP tech support who couldn't fix the issue.

They approved a DOA and sent me to Postsales.

Since the 6th of September i've been in contact with Postsales trying to set up a date for pickup and getting a return label sent to me. On all of these occasions: 9th, 11th, 12th, 16th, 19th, 22nd and 25th i have received nothing. After each of these days i have been contacting the same person every time and i'm starting to feel like my leg is being pulled.

The contactperson mentioned DHL being an issue, eventually on the last try (25th) i asked if it'd be possible that i'd just send it over rather than getting someone pick it up. For this i'd just get the return label and sent it via post. According to the contactperson i should have received the return label and info either Thursday the 26th or today, Friday the 27th but once again i'm receiving nothing.

I have checked every corner of my inbox, spam etc and repeatedly found nothing.

Is there a possibility for someone other than this person to help me out?

Did anyone else experience the same? 

Thanks in advance

[Hawks_Eye]

Hi @GlpAntares 

Welcome back to the HP Support Community! 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

Please follow the steps shared via private message to reach our phone support team.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye