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- Screen Display turns off and will not come back on until I r...

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09-12-2024 01:00 PM
If I walk away from my laptop (Omen) and come back the screen is black but the keyboard is still lite. I try to get the laptop/screen to come alive but it will not. The only way to bring it back is to do a hard shut down and then restart. Is there something I clicked on or changed by mistake that is making my computer do this?
09-15-2024 07:36 AM
Hi @tjbalkema,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your Laptop that does not come back on after kept idle for a while.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages (if any) on the unit.
- When was the last time it was working fine?
- Were there any changes made to your laptop recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee