Screen Display turns off and will not come back on until I reboot

[tjbalkema]

If I walk away from my laptop (Omen) and come back the screen is black but the keyboard is still lite.  I try to get the laptop/screen to come alive but it will not.  The only way to bring it back is to do a hard shut down and then restart.  Is there something I clicked on or changed by mistake that is making my computer do this?

[Irfan_06]

Hi @tjbalkema,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop that does not come back on after kept idle for a while.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support