Screen Freeze Issue

[Ani261]

From last few days my HP Victus 15 screen getting freezes suddenly and cant click or open/close any app.

[Jerry_57]

Hi @Ani261,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Victus 15 freezes and becomes unresponsive. HP recommends these checks:
 

• Disconnect external peripherals and perform a hard reset.
   
• Update BIOS and drivers. Official HP® Support.
   
• Run HP Hardware Diagnostics to check for hardware issues.
   
• Undo any recently added hardware or software changes.
   
• Try starting Windows in Safe Mode.
   
• Use Startup Repair if Windows files might be damaged.
   
• If performance is slow before freezing, check for:
  
  
  • Blocked airflow or overheating
     
  • Hard drive/storage running low on space

For gaming-related freezes on HP PCs, HP also recommends:
 

• Install all critical HP and Windows updates
   
• Update the game software
   
• Close unnecessary background apps
   
• Use HP Support Assistant | HP® Support > Troubleshooting and fixes > Performance Tune-up check
   
• On OMEN by HP and Victus by HP PCs, set Performance Control to Performance in OMEN Gaming Hub - Free download and install on Windows | Microsoft Store.

I hope this will help.

 

Take care and have a good day.