Screen backlight bleeding on new hp omen?

[someguy3000]

My new Omen has some serious backlight bleeding when the sceen is dark, and even during dark scenes while watching video. 

It's in the up left and most of the upper right corner. And to a lesser extent, along the bottom.  Anyone  else have this issue?

I take it, this is covered under warranty.

[Jeet_singh]

@someguy3000,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you're having issues with the display on your HP Omen notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Did you check for any damage on the PC?

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Have you checked if the issue persists even in the Bios screen?

Have you checked connecting this laptop to an alternate monitor?

For now let's try these steps here: 

Step 1: Performing a hard reset

Step 2: Connect an external monitor to test the display:

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen persists.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the screen issue persists, it is likely a hardware failure.

If the screen backlight issue is not present in the Bios, then this could be a software or driver issue. 

Let's restart the computer and then uninstall the display drivers from device manager: 

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest the next step would be to run a test an extensive test on the graphics card which is listed under Component test

You could also try to run an extensive test on the system. (Please capture the failure ID for further assistance).

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[someguy3000]

Hi. Thanks for all the support info.  Appreciate it.

I have so far;

done a hard reset, backlight bleeding still persists.

I connected to an external monitor, and the bleeding was NOT present on the eternal monitor, but WAS still on the laptop screen. 

All drivers are up to date. 

I booted into the BIOS, but the screen in the bios is white, so I can't tell if the bleeding is present.  

This issue has been present since I got the laptop, so it didn't just appear one day.  

[The_Fossette]

@someguy3000,

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

It looks like a hardware malfunction. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Good day! Take care 🙂

Cheers!

[Tim2255]

I have this same problem... even my omen is new bought it a month back... first I thought it’s normal but now I can see it perfectly... I called up the HP tech n he said I don’t see any problem.... rest of my family members are dumb as the see the way I see it... this is Ridiculous.... I am going to post on FB and all other social media site how HP robs you by giving you damaged goods.... 

[kevin-t]

@Tim2255

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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