Screen blacks out intermittently

[yash_tyagi]

Subject: Request for Immediate Escalation – Display Issue on New HP Omen Laptop (Purchased July 5)

Dear HP Escalation Team,

I am writing to formally escalate an issue with my newly purchased HP Omen laptop, which I bought on July 5, 2025. Despite being just a couple of days old, the laptop has developed a serious problem: the screen randomly blacks out, while the system itself remains powered on and responsive in the background. I can confirm that the device is functioning (keyboard lights, fan noise, etc.) but the display remains completely black, making it impossible to use.

This is unacceptable for a brand new product that is still well within its warranty period. I am extremely disappointed with this experience, especially considering the reputation of the HP Omen series.

I would like to request a replacement unit immediately, or a permanent resolution without further delays. I trust HP will take swift action to uphold the customer satisfaction standards it claims to value.

Purchase Date: July 5, 2025
Product: HP Omen Gaming Laptop
Issue: Screen blacks out intermittently; system still responsive
Warranty: Active

Please advise on the next steps and confirm that this issue has been escalated appropriately.

Looking forward to your urgent response.

Best regards,
Yash Tyagi

[Hawks_Eye]

Hi @yash_tyagi 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing such a clear and well-written escalation request—it’s completely understandable to feel frustrated when a brand-new laptop starts showing serious display issues. You’ve outlined the problem and your expectations perfectly, and I can help you take the next steps to ensure HP responds appropriately. 💻⚠️

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye