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‎08-14-2021 03:19 PM

HP Recommended
Product: Pavillion Gaming laptop 15-cx0012nl
Operating System: Microsoft Windows 10 (64-bit)
  • The screen of my pavillion has detached from the hinge and now it won't close without pulling the whole frame apart.
  • I heard it's a common problem, what am i supposed to do now?
Category:
1 REPLY 1

‎08-17-2021 12:01 PM

HP Recommended

Hi@LS241,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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