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MatthewChoi
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Screen freeze on secondary monitor

HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (64-bit)

Hi, I recently bought this Omen 15 laptop (about 1 month ago) and also bought Gigabyte Monitor (G27FC). But whenever I set my external monitor to be the main display, my screen will freeze randomly for few seconds whenever I play games (Specifically Final Fantasy 14 - if that helps). It never happen when I set my laptop as the main display, only happens when external monitor is the main display. 

 

Any help please?

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The_Fossette
HP Support Agent
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@MatthewChoi

 

I reviewed your post and I understand that the screen freezes when you set the external monitor as the main display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110332.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105894.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107225.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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MatthewChoi
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Hi, when I  tried to update the Nvidia driver, command prompt will show "The system cannot find the path specified." And then screen will flash for abit, is that normal?

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The_Fossette
HP Support Agent
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29,155 29,127 1,958 2,603
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@MatthewChoi

 

Did you download and save the file on your computer? Were you able to install the driver?

 

Yes, the screen flashes when the display driver is installed.

 

Cheers!

The_Fossette
I am an HP Employee

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