Screen freeze on secondary monitor

[MatthewChoi]

Hi, I recently bought this Omen 15 laptop (about 1 month ago) and also bought Gigabyte Monitor (G27FC). But whenever I set my external monitor to be the main display, my screen will freeze randomly for few seconds whenever I play games (Specifically Final Fantasy 14 - if that helps). It never happen when I set my laptop as the main display, only happens when external monitor is the main display. 

Any help please?

[The_Fossette]

@MatthewChoi

I reviewed your post and I understand that the screen freezes when you set the external monitor as the main display.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110332.exe

AMD: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105894.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107225.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MatthewChoi]

Hi, when I  tried to update the Nvidia driver, command prompt will show "The system cannot find the path specified." And then screen will flash for abit, is that normal?

[The_Fossette]

@MatthewChoi

Did you download and save the file on your computer? Were you able to install the driver?

Yes, the screen flashes when the display driver is installed.

Cheers!