Screen goes black

[ForgottenBow]

Hello,

The past couple days when I try to play games, usually 5 to 10 minutes after the gane loads my entire screen goes black and Im forced to restart my laptop because the laptop stops responding to anything. No matter hiw many times I restart my laptop this always happens and I know for sure my Graphical update drivers are up to date so I dont know what is happening. If someone has a solution please ket me know, Im going crazy

[Jeet_singh]

@ForgottenBow,

Thank you for posting your query on HP Community,

Have you tried to boot the computer into the Bios screen and check if the issue persists?

Let's try these steps here: 

Let's start off by running a System test as well as a test on the Touchpad both from F2(Please remember to capture the failure ID for further assistance).

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests

4. Run the test on the Video.

If the test passes, then this could be a software or driver related issue. 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to Uninstall the display drivers

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Next thing, I would suggest here is to update the Bios and Chipset drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!