Selected Boot Image Did Not Authenticate

[Aditya3010]

The Secure Boot keys were cleared.
Default HP Secure Boot keys were reloaded.
The device boots only when Secure Boot is disabled.
The error displayed is "Selected Boot Image Did Not Authenticate."

Aditya3010_0-1784998509429.png

[Deep_World]

Hi  @Aditya3010 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how  it can be when your PC only boots with Secure Boot disabled and displays the "Selected Boot Image Did Not Authenticate" error. I appreciate the details you've provided and the photo you shared. Dont worry I'll do my best to help you with this.

Could you kindly provide the following information?

• What is the exact model number of your HP computer?
• Did the issue begin after a BIOS update, Windows update, operating system installation, or any hardware changes?
• Are you running the factory-installed operating system, or have you installed another operating system (Linux, dual boot, cloned drive, etc.)?
• Were any Secure Boot settings, TPM settings, or BIOS settings changed before the issue began?
• Does the system boot normally when Secure Boot is disabled every time, or do you encounter additional errors?
• Have you recently replaced the SSD/HDD or restored the system from a backup image?

Based on the information provided, Kindly try the below steps and confirm :  

1. Load BIOS Defaults
   • Turn off the PC.
   • Power it on and repeatedly press F10 to enter BIOS Setup.
   • Select Restore Defaults or Setup Defaults.
   • Save the changes and restart.
2. Re-enable Secure Boot
   • Within BIOS, navigate to Boot Options or Security.
   • Confirm that Secure Boot is enabled.
   • Verify that the BIOS indicates the HP Secure Boot Keys are installed.
   • Save and restart.
3. Check Boot Mode
   • Ensure the system is configured for UEFI Boot Mode rather than Legacy/CSM mode.
   • Secure Boot requires UEFI-compatible boot files.
4. Update BIOS
   • If the system can boot with Secure Boot disabled, visit the HP Support website - https://support.hp.com/  and install the latest BIOS available for your model.

From the image, I can see a blue startup screen showing a Secure Boot authentication-related error, which could have caused with the system being unable to verify the boot loader while Secure Boot is enabled.

I hope this helps. 

[Aditya3010]

my laptop is pavilion 15 ec0027ax

i already did 1and 2nd steps before after that only i got that message i already checked my bio is latest

[Deep_World]

Hi @Aditya3010,
 

Thanks for your response. I appreciate the time and effort you've put in troubleshooting this issue.

Since you've already:

 Restored BIOS defaults
 Re-enabled Secure Boot and verified the settings
 Confirmed the BIOS is up to date

Then the issue may be related to the Secure Boot keys, bootloader configuration, or the operating system's boot files not being properly recognized when Secure Boot validation is enabled.

To help narrow this down further, could you kindly confirm the below details :

• Are you using the original factory-installed Windows operating system, or was Windows reinstalled at some point?
• Have you ever had Linux, a dual-boot configuration, or any other operating system installed on this device?
• Does the notebook boot normally every time when Secure Boot is disabled?
• Did this issue start after any specific event such as a Windows update, SSD upgrade, recovery image restore, or cloning the drive?

Additionally, If the issue persists, it would be helpful to know whether the Windows installation was originally installed in UEFI mode.  

[Aditya3010]

in Feb i was having some trouble with my cpu speed so i showed my laptop at hp they told that my adaptor was faulty and ssd is getting heat up so the format my winds and did a fresh install of windows and windows 11 activation key was already tied to my laptop's motherboard and that type secure boot was enabled even when i just turned secure boot off and on then also my laptop was booting but once i loaded the default hp keys and then turn on the secure boot then this issue came

[Deep_World]

Hi @Aditya3010,

I appreciate the background information that you have shared.

Based on what you've described your notebook was functioning normally with Secure Boot enabled after HP performed a clean Windows installation earlier this year and the system continued to boot correctly even after manually disabling and re-enabling Secure Boot.

And the issue only started after you selected "Load/Restore HP Factory Secure Boot Keys" and then enabled Secure Boot.

This suggests that the problem is less likely to be related to Windows activation, the SSD, or the BIOS version itself. Instead, this may indicate that the current boot loader files installed on the drive are no longer matching the Secure Boot key database that was restored in BIOS. As a result of which, when Secure Boot is enabled, the BIOS is unable to authenticate the boot image and displays the "Selected Boot Image Did Not Authenticate" message.

Are you able to access Windows normally every time with Secure Boot disabled? and was the windows reinstalled using HP Cloud Recovery/HP Recovery Media, or was it a standard Microsoft Windows 11 installation?

Additionally, Since windows boots successfully with Secure Boot disabled, I would request to check whether the drive is configured in UEFI mode:

• Press Windows + R
• Type msinfo32 and press Enter
• In System Information, look for: 
  • BIOS Mode (UEFI or Legacy)
  • Secure Boot State

kindly share a screenshot of that page if possible in Private Message .

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community
 

Once we have this information, we can determine whether the issue is related to the Secure Boot key database, EFI boot files, or Windows boot configuration and suggest on the next steps.

[Aditya3010]

When they installed that time secure boot was enabled the day before I made this I was trying to fix something so I looked online and many suggested to reset secure boot keys so then this issue came and when secure boot is disabled then it boots and works normally.

i clicked the link u gave it says i dont have permission 
i checked its BIOS Mode UEFI and Secure Boot State Off

[Deep_World]

Hi @Aditya3010,

Thanks for your response, Here most likely cause is not a hardware problem, SSD problem, or Windows activation issue.

Because: The laptop boots normally with Secure Boot disabled and the problem started immediately after restoring the HP Secure Boot keys. Windows was working correctly with Secure Boot enabled before that as you mentioned . 

The likely issue is that the current Windows bootloader on the SSD no longer matches the Secure Boot keys stored in BIOS.

Please check as below step 

1. Boot into Windows with Secure Boot disabled.
2. Press Windows + R -type msinfo32 -press Enter.
3. Verify:  
   • BIOS Mode = UEFI
   • Secure Boot State = Off

If BIOS Mode shows Legacy, Secure Boot cannot authenticate the operating system and Windows may need to be converted to UEFI.

If BIOS Mode shows UEFI, the EFI boot files may require repair, which  is more likely related to the boot authentication files (EFI bootloader) rather than Windows itself being corrupted. That's why repairing the boot configuration would usually be the next step before considering a full Windows reinstall.

I hope this helps. 

[Aditya3010]

As i mentioned in my last reply in that it's 

BIOS Mode = UEFI

Secure Boot State = Off

I checked it and wanted to send the screenshot in DM but it's not letting me send

[Deep_World]

Hi @Aditya3010,

Thanks for the update, you can try sending the picture with the help of the link below :

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community