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Short battery life HP Pavilion Gaming 15

HP Recommended
HP Pavilion Gaming 15-ec0004ua
Microsoft Windows 10 (64-bit)
Hello! Sorry for my bad English but I really need a help!
I bought a laptop HP Pavilion Gaming 15-ec0004ua on June 2, 2020 and it is running on battery only for one hour when I watch movies or surf the Internet. I discovered this problem in the first week and went to the store where I bought it, they said to go to a service center…
At the store they gave me a list of service centers, but I'm afraid to give my laptop there, because two year ago in one of them someone replaced the original battery  on used in my other laptop . and all service centers from this list have very bad reviews.
what should I do? why my new laptop does not work well? Can I exchange a laptop for a new one?
 
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@Dennis131

 

Welcome to the HP support community.

 

Let's Run a battery test using F2 (during restart), if the test pass: 

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

8)When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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