Showing error Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

[ankur_datta]

I am facing some problems with my HP Victus. Often it shows an error blue screen and the screen says, "Your device ran into a problem and needs to restart. we're just collecting some error info, and then we will restart for you."

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUALStop code

[ub6424]

Hello @ankur_datta 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )