Create an account on the HP Community to personalize your profile and ask a question
12-09-2022 04:43 AM - edited 12-10-2022 04:56 AM
I have recently received my Omen 15 and I've noticed that the left hinge is skewed. The right half seems to be lifted compared to the left half, which is evidenced by the line on the right side, as can be seen in the screenshot. Also, I hear a soft noise when opening and closing the laptop.
Do you think this is a production mistake and I could have problems in the future? Is this a reason to return the laptop?
I am looking forward to your advice.
12-12-2022 09:12 AM
Welcome to the HP support community.
I understand that you have a broken hinge issue on your notebook, I am glad to assist you.
This seems to be a hardware issue and requires one on one interaction to fix the issue.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely,
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community