Sleep Mode issue

[safeeth]

Complaint ID: 

Case Number : 

Dear Customer Support Team,

I am writing to express my dissatisfaction regarding the unresolved sleep mode issue that I first reported on 27th July.

Since then, your team has contacted me twice and provided some troubleshooting steps, which I followed as instructed. However, the issue has still not been resolved.

On 3rd August, I was informed that I would receive a call from your team and that the issue would be rectified. However, I have not received any proper follow-up or resolution so far.

I also contacted customer support on Saturday, but unfortunately, the response I received was very careless and unsatisfactory. I was again told that I would receive a call today regarding the issue, but I am still waiting for a proper response.

This delay and lack of follow-up are extremely disappointing. I request you to escalate this issue immediately, arrange a call with the concerned technical team, and provide a permanent solution without any further delay.

Please treat this matter as urgent and confirm when I can expect the issue to be resolved.

[Raj_05]

Hi @safeeth,

Thank you for your response,

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Take care and have a great day ahead!