Showing results for 
Search instead for 
Did you mean: 
jlgarcia23 Honor Student
Honor Student
2 1 0 0
Message 1 of 2
Flag Post
HP Recommended

Sleeps/Screen turns black on main monitor during a skype /ms teams call.

Microsoft Windows 10 (64-bit)

HP Pavilion Gaming Laptop cx0xxx


Whenever i call using skype or microsoft teams, it will turn my main monitor to sleep/black screen. I can still see the display from my 2nd monitor. When it is in sleep, it won't wake up even if i move my mouse or press escape button.


I will only get fix when i press the power button and login again.



HP Support Agent
HP Support Agent
11,428 11,232 549 579
Message 2 of 2
Flag Post
HP Recommended

Sleeps/Screen turns black on main monitor during a skype /ms teams call.



I would suggest you Uninstall and reinstall the skype and check if that works out.


For Sleep issue, I suggest you make a few changes to the way sleep mode works under power options:

  • Change - "Put the computer to sleep" to preferred time,
  • And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:


Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

  1. In Windows, search for and open Control panel.

  2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

  3. Click Power Options.

  4. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Expand Sleep, and then expand Allow hybrid sleep.

  7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu

  8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.


Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


Thank you for joining the HP Community.

Have a great day!


I am an HP Employee 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation