Slow Sync in Folder

[inzcreative]

I just bought this laptop last weeks and this week I'm trying to install software and save my documents, photos and everything.
So, after everything is fix up, there problem with folders. All the pictures and videos folder with my files in it, are starting to freeze when I'm scrolling and the window showing the sync icon. When I try to click it, it freezes.

So here I am posting my problem here and hopefully someone have same related issues can comment.
FYI, while I'm typing this, I also connected to HP Support in WhatsApp.

[Raj_05]

Hi @inzcreative,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing performance issues with folder syncing and scrolling on your Victus by HP 16.1 Inch Gaming Laptop. Here are some steps you can take to troubleshoot the problem.

Check for Software Conflicts:

• Antivirus/Firewall: Sometimes antivirus or firewall software can cause issues with file synchronization. Try temporarily disabling them to see if the problem persists.
• Background Apps: Check if there are any background applications that might be causing the issue. You can use Task Manager (Ctrl + Shift + Esc) to see which processes are using significant resources.

Update Drivers and Windows:

• Graphics Drivers: Ensure that your graphics drivers are up-to-date. Visit the HP website or the graphics card manufacturer's site to download the latest drivers.
• Windows Updates: Make sure Windows is fully updated. Sometimes, system updates can resolve performance issues.

Check Sync Settings:

• If you're using a cloud service (like OneDrive or Google Drive) for syncing, check the sync settings and make sure there are no conflicts or errors in the sync process.

Optimize Folder Performance:

• Folder Optimization: Right-click on the folder, select "Properties," go to the "Customize" tab, and choose an appropriate template (e.g., General Items, Documents, etc.) for optimizing folder performance.
• Thumbnail Cache: Sometimes, clearing the thumbnail cache can help. You can do this through Disk Cleanup:
  • Open the Start menu and type "Disk Cleanup."
  • Select the drive where Windows is installed (usually C:).
  • Check "Thumbnails" and click "OK" to clear the cache.

Check for System Errors:

• System File Checker: Run the System File Checker to check for and repair corrupted system files.
  • Open Command Prompt as an administrator (search "cmd" in the Start menu, right-click, and select "Run as administrator").
  • Type sfc /scannow and press Enter. Let the scan complete and follow any instructions provided.

Review Event Logs:

• Check the Event Viewer for any system errors or warnings that might give you more insight into what's causing the freezing issue.
  • Open the Start menu and type "Event Viewer."
  • Look under "Windows Logs" -> "Application" or "System" for relevant errors or warnings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[InzCreative_2]

After runs all the solution that you provided, there is no problem at all except 

Review Event Logs:

• Check the Event Viewer for any system errors or warnings that might give you more insight into what's causing the freezing issue.

There is a warning -

Spoiler

'The filter host process 19076 did not respond and is being forcibly terminated.'

So how we can fix this?

[InzCreative_2]

and after that when trying to click/delete/cut/paste any files in the folder, 

there error message,

Spoiler

Log Name: Application
Source: Application Hang
Date: 23/8/2024 1:05:33 AM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: InzCreative
Description:
The program dllhost.exe version 10.0.22621.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

<Data Name="AppName">dllhost.exe</Data>
<Data Name="AppVersion">10.0.22621.1</Data>
<Data Name="ProcessId">0xe38</Data>
<Data Name="StartTime">0x1daf4abe7231534</Data>
<Data Name="TerminationTime">15</Data>
<Data Name="ExeFileName">C:\Windows\System32\dllhost.exe</Data>
<Data Name="ReportId">3cea1a09-58a7-48a6-b9fc-da11fa4c61fd</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
<Data Name="HangType">Cross-process</Data>
</EventData>
</Event>

[Raj_05]

Hi @inzcreative,

Thank you for your response, 

The warning message 'The filter host process 19076 did not respond and is being forcibly terminated.' is related to the Windows Search Indexer or the Sync function of OneDrive or another cloud storage service. The "filter host process" generally handles file indexing or syncing, and if it isn't responding, it could cause slowdowns or freezing when syncing files.

Steps to address this issue:

Rebuild the Search Index:

Rebuilding the search index can resolve issues with Windows Search and the filter host process.

• Open the Control Panel.
• Click on Indexing Options.
• Click Advanced.
• In the Troubleshooting section, click Rebuild.
• This will rebuild the search index, which might take some time depending on how many files are indexed.

Disable and Re-enable Windows Search Service:

Temporarily disabling and re-enabling the search service might help resolve the issue.

• Press Windows + R to open the Run dialog box.
• Type services.msc and press Enter.
• In the Services window, scroll down to Windows Search.
• Right-click it and select Stop.
• After a few moments, right-click it again and select Start.

Check for OneDrive/Cloud Sync Issues:

If you’re using OneDrive or another cloud storage service like Google Drive or Dropbox, try resetting the sync client.

• For OneDrive:
  • Press Windows + R and type onedrive.exe /reset, then press Enter.
  • After the reset, restart OneDrive and check if the sync process improves.
• For other cloud services, check the app settings and temporarily disable syncing to see if the issue persists.

Perform a System File Check (SFC):

Running an SFC scan can fix potential file corruption that might be causing the filter host process to fail.

• Open Command Prompt as Administrator.
• Type sfc /scannow and press Enter.
• Allow the scan to complete, and if any corrupt files are found, it will automatically fix them.

[Raj_05]

Update Drivers and Windows:

• Make sure all drivers, especially for storage (SSD), are up to date.
• Also, check for Windows updates that might resolve known issues with the search or syncing services.

Disable Third-Party Antivirus or Security Software:

If you have third-party antivirus software installed, try disabling it temporarily to see if the filter host process improves. Some antivirus programs can interfere with file indexing and syncing.

Check for Disk Errors (Optional):

If the issue persists, it may be worth checking for any disk errors that could cause performance slowdowns.

• Open Command Prompt as Administrator.
• Type chkdsk /f /r and press Enter. (It may require a restart.)

These steps should help narrow down and resolve the issue with the filter host process causing slow syncs on your Victus by HP 16.1 Inch Gaming Laptop.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[InzCreative_2]

All the steps that you provided I've already done it.
None help and the same problem still exists. 

FYI, I have disabled ALL ONE DRIVE / CLOUDS SYNC from the 1st day I setup my laptop - as my works, required more spaces and cloud or drive can't accommodate my items.  

sfc scannow - from the 1st days ive doing this, nothing changedSimple Picture also took times scyn

All software is up to dates, and everything is installed.

[Raj_05]

Hi @inzcreative,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[InzCreative_2 · Accepted solution]

FINALLY, 
After done so many things, installed and uninstalled.

NOW SOLVED

Solution -
(with the help of Mohammad Amzar HP Malaysia Technical Support)
Create an USB Recovery and formatting the software again from the beginning by using the Bootable USB Drive that just created and follow the step and don't do the recovery from your system because it doesn't solve or changed anything.

Btw thank you for the help ya, HP Support Agent. I know that you're trying very hard to help me solved the problem.
Have a nice day!