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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck2000 IDS Base Model
Microsoft Windows 11

I recently bought a new HP Omen 17-ck2000 laptop and have been having connectivity issues with the network. My old computer still works and gets great speeds in the exact same spots as this one(120mbpsDL, 40mbpsUL vs 20mbpsDL, 5mbpsUL).

I think it might have something to do with the network adapter, but I have installed the recommended drivers and even gone to Driverhub to see if there was a different one than the one that HP gave me. The adapter is Realtek 8852CE WiFi 6E PCI-E NIC. I have the driver version 6001.16.123.600. I'm 99% certain that this is a software issue, but I have done every fix that I can find, even ones from HP's support chat. 

Please help!

1 REPLY 1
HP Recommended

@iLadyLily 

 

Welcome to the HP support community.

 

I understand that you are getting a driver WiFi connectivity issue, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.