Software & Drivers

[jooel_]

I can't download it i don't know why. does anyone know how to fix this?

[Nirvana_95 · Accepted solution]

Hi @jooel_ 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your OMEN By HP 15-Dh0105tx. Do not worry, we are here to help you with it. 

Could you confirm if you are facing issues with the HP Support Assistant application or any other application/driver?

Uninstall the HP support assistant from your PC and try creating a new user account and install the latest version of the HP support assistant.

Refer to this article to know more information on how to create a user account on your PC. Link: https://support.hp.com/in-en/document/c04648962

• In Windows, search for an open Uninstall a program.
• On the Programs and Features window, select HP Support Assistant, then click Uninstall.
• Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
• Restart your computer to complete the process.

Update the latest version of the HP support assistant using this link.

Refer to this article to know more information about using HP support assistant.

Also, refer to this article to further troubleshoot HP support assistant issues.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @jooel_

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @jooel_ 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!