Sold a ‘New’ HP Victus with Expired Warranty and Faulty Speaker – Need Escalation

[hatemhossam33]

Hi HP Support,

I bought a brand-new HP Victus (15-fb0075cl, Product ID: 63U43UA) last year from an official reseller. But from Day 1, the right speaker didn’t work, and I noticed audio distortion. I thought it was software-related and tried updates, but it didn't help.

Later I discovered that my warranty was already expired before I even bought the device — it shows:

Start: Oct 5, 2022
Expired: Oct 4, 2023

Even worse, the box label says:

“Opened by CAL” – which makes me believe I was sold a refurbished or returned product as “new”.

I contacted the seller within weeks, but they dismissed it. HP phone/email support has not worked (I even got email bounces). Now I am stuck with a faulty unit that had no valid warranty when purchased.

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🔧 What I Need:

• Escalation to HP Middle East Support

• Speaker repair, or official confirmation that HP recognizes this issue

• An explanation of why the warranty was already expired when I received the product

Please let me know what documentation or evidence you need. I can provide photos of the box, serial number, warranty check, and audio issue.

Thank you.

[Max3Aj]

@hatemhossam33, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

And as for the speaker issue, could you please elaborate more on the issue?

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards, 
Max3Aj