Some keys of my laptop are not working

[User6632919]

Sir/ma'am some keys of my laptop are not working properly like esc key , 7 on num lock and insert key. It was happening to me agin firstly when my laptop was in warranty period of time then my whole keyboard was changed but it yet again happened to me. Please help me out

[Raj_05]

Hi @CND1315G93,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that some keys on your HP Pavilion Gaming 15 laptop are not working. This issue can be caused by various factors, ranging from hardware to software problems. Here are some troubleshooting steps you can try to identify and possibly resolve the issue.

Restart your laptop: Sometimes, a simple restart can fix minor software glitches that might be causing the problem.

Check for physical obstructions: Inspect the affected keys for any debris, dirt, or other physical obstructions that might be preventing them from registering when pressed. Gently clean the area around the keys if you find anything.

Test the keys in Safe Mode: Boot your laptop into Safe Mode and check if the keys are working there. If they work fine in Safe Mode, it could indicate a software issue. To boot into Safe Mode, follow these steps.

• Press the "Windows + R" keys to open the Run dialog.
• Type "msconfig" (without quotes) and press Enter.
• In the System Configuration window, go to the "Boot" tab and check the "Safe boot" option.
• Click "OK" and restart your laptop. It will boot into Safe Mode.
• Test the keys to see if they work.

Update or reinstall keyboard drivers: Outdated or corrupt keyboard drivers can cause key malfunctions. Go to the HP website, search for your laptop model, and download the latest drivers for the keyboard. Install them and check if the issue is resolved.

Check for Windows updates: Sometimes, Windows updates can fix hardware-related issues. Make sure your laptop is up to date with the latest Windows updates.

External keyboard test: If the above steps don't work, try connecting an external USB keyboard to your laptop and check if all keys work fine on the external keyboard. If they do, the problem is likely with the internal keyboard and may require professional attention.

Run a hardware diagnostic test: Most HP laptops come with built-in hardware diagnostic tools. You can access them during the boot process (usually by pressing F2 or F10) and run a keyboard test to check for hardware problems.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support