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09-09-2022 01:32 PM - last edited on 09-10-2022 05:34 AM by Ric_ob
Sir my laptop (serial number -:[Personal Information Removed]) having issue with the keyboard some of its keys like esc key , F2 key and all arows keys are not working properly or stoped working. So please help me out .
09-18-2022 02:44 PM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing keyboard-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Please perform the keyboard test and let us know the result.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/us-en/product/hp-pavilion-gaming-15-dk1000-laptop-pc-series/32885566/model/21...
Hope this helps! Keep me posted.
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