Some of my keyboard buttons aren't working.

[TheWiseWolf]

So recently I was minding my own business when suddently my alt stopped working. I didn't pay much attention to it because I had another alt which worked perfectly however only is ENG US and not in ENG UK. After a week or two my W, F5, F6, F7 and my 2 stopped working. Those buttons work from time to time meaning they will work one minute and in the next hour they wont work no matter how hard you press it. I tried everything I can thing of. I cleaned my keyboard, reset my windows to factory, deleted my keyboard driver's and reinstalled them. So if anyone could please help me I would be greatful. Thanks.

[Riddle_Decipher]

@TheWiseWolf Welcome to HP Forums Community!

• Did you drop liquid or have any accidents with the keyboard?
• Did you check with an alternate user account or an external keyboard to check if all the keys on that work?

I recommend the below steps:

• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.