Start menu and MS Word lagging in Windows 11

[ManomayB]

I have been facing a lot of issues since a long time. since I bought my laptop regarding Windows.

I had already contacted Microsoft, but they gave me a very basic insight regarding enhancing my performance.

My start menu is very choppy and laggy when it opens up despite my panel being 144 Hz and processor that can handle far more load than just running windows in it.

Also, when I use MS Word, there is a lot input lag. I don't know why, but it lags a lot despite my system being a high end system with capable hardware.

What should I do in such a case? I request you to give suggestions other than the basic ones.

Thank You

[Irfan_06]

Hi @ManomayB,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing performance issue with your laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[ManomayB]

Well, I had recently ran the extensive tests on my computer arounf 15 days ago and everything on the extensive test result seemed to be fine. It didn't display any potential errors.

I am already on the latest version of BIOS on my system, i.e. F.26.Rev.A system BIOS.

I even tried installing windows 11 again to see if the performance issue is resolved, but it didn't help either.

[Irfan_06]

Hi @ManomayB,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support