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robbx213
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Still confused about RAM speed in dual channel and why it's "slow"

HP Recommended
Omen 17-cb0060nr
Microsoft Windows 10 (64-bit)

I bought the Omen 17-cb0060nr about 2 weeks ago.  I have run several UserBenchmark tests and every time it says the RAM is "Performing below potential (36th percentile) - ensure that a dual+ channel XMP BIOS profile is enabled."

 

Both UserBenchmark and the test info (F2 at startup) tell me I have 8GB (2 x 4) SK Hynix 2666 MHz DDR4 (HMA851S6JJR6N-VK).  When I search YouTube and HP Support regarding XMP, I realize this laptop has no overclocking or XMP options (yes, I understand why).  Omen Command Center > Performance Control only allows me to choose Comfort, Default, or Performance, giving no specific component information.

 

I ran CPU-Z.  It says I'm in Dual Channel.  My DRAM frequency is right around 1331 MHz (seems fine, doubled that would basically be the 2666).

 

So, why is UserBenchmark telling me my RAM is so slow, when it seems to be configured / operating correctly?  Could it REALLY be a background program (only one I can think of is Google Backup and Sync for family photos / videos)?  Could it be this RAM is CL / RCD / RP 19 (that sounds slow to me from what I've seen spec'd for bigger name / brand RAM)?  Could it be that UserBenchmark sux (if so, what's better and still pretty easy for a muggle like me)?

 

Is there anything I can do to improve the RAM that's in place?

 

Just in case, CPU-Z says NB Frequency is 3700-3800 MHz (no idea what that is).  RAS Cycle Time 43 clocks, RFC 467 clocks.

 

Thank you so much 🙂

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Echo_Lake
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@robbx213

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

Free up space on the hard drive the computer performance can slow down. Improve PC performance by removing any unwanted or rarely used files and applications to free up space on the hard drive.

 

How to Free Up Drive Space in Windows 10

Learn how to free up drive space on your computer by deleting unnecessary files in Windows 10.

  1. In Windows, search for and open Settings.

  2. Click System, and then click Storage to view how much space is remaining on the hard drive.

    NOTE: Depending on your computer configuration, you might see more than one hard drive listed. Most computers use the C: drive for application and file storage.
  3. Select the drive you want to free up space on, such as This PC (C:), to review how the computer is utilizing the space.

    Example of local storage used on a C: drive

  4. Select each category to determine where you can free up the most space.

    The most common areas where you can free up space are Apps & gamesTemporary filesDocuments, and Pictures.

    Common locations on a drive to free up space in

  5. Remove any unwanted files and applications, and then restart the computer.

    If there are files you want to keep, you can transfer the files to a USB drive or external hard drive to help free up space. This is highly recommended for larger files not needed for daily use, such as pictures and videos.

For more information, go to Resolving Low Disk Space Issues and Errors (Windows 10, 😎.

Click her: https://support.hp.com/in-en/document/c00820047 to know more about RAM.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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robbx213
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Thank you for trying to help, but free drive space or drive performance is not my issue.

 

My question was about RAM speed, specifically that it appears to be configured correctly based on the system diagnostic values, but is functioning slowly according to a widely-used / popular benchmarking tool.  That tool recommends enabling overclocking / maximizing, but I don't have that option in my BIOS (now F.25).  So, I'm struggling to understand my RAM speed issue and what, if any, options I have (hopefully to improve my current RAM rather than having to spend money for higher quality / faster speed RAM).

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Echo_Lake
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@robbx213

Thank you for posting back. 

 

Use one of the following methods to confirm the amount of installed RAM.

Method 1: System Information

  1. Click Start and then click Run.

  2. Type msinfo32 and click Ok.

  3. The amount of RAM is displayed in the right column under Total Physical Memory.

Method 2: System Properties

NOTE: The amount displayed may be less then the amount of physical RAM installed if the notebook uses shared video RAM.
  1. Right click the My Computer icon on the Windows Desktop.

  2. Select Properties.

    The amount of RAM is displayed next to the CPU speed.

    NOTE: The amount of displayed RAM may not take into account shared video memory. The amount displayed may be less than the amount of physical RAM installed.
    NOTE: If the My Computer icon is not displayed click Start, Run and type sysdm.cpl. Then click Ok.

Method 3: Help and Support

  1. Click Start and then Help and Support.

  2. Under Pick A Help Topic, click Learn More About Your PC.

  3. Under My HP Computer, click System Information. The amount of installed RAM is listed under Memory.

Method 4: Computer Setup

NOTE: This method may vary depending upon the BIOS installed on the notebook PC.
  1. Boot or restart the computer.

  2. Repeatedly press the F10 key to enter Computer Setup.

  3. On the File Menu, use the Up and Down arrow keys to select System Information and press the Enter key. The amount of installed RAM is listed under Memory Size.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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