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HP Recommended
HP Notebook 15-dy1078nr
Microsoft Windows 10 (64-bit)

I submitted a warranty dispute back on October 25th 2021 attaching a copy of my receipt dated March 20th 2021 and have not received a response other than the automated confirmation with my case number.

My laptop's backlight is not working and I want to get it serviced while it is still under warranty.  There appears to be no way to contact HP regarding my case other than through this forum.

 

Please help!

 

Sincerely,

Scott

2 REPLIES 2
HP Recommended

@SCNMKN

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

HP Recommended

I have just submitted my third warranty dispute for this laptop.  I have received replies from both of my prior disputes stating: "We received the proof of purchase for your HP Notebook... The warranty status has been verified and our records have been updated."  Still, when I attempt to contact HP Support about this laptop's backlight, I am confronted with a message stating that this laptop's warranty is expired.  It is not!  This laptop has a one year warranty and I purchased it approximately eight months ago.  I am extremely frustrated with HP's inability to resolve this issue and with the fact that there is no other way for me to attempt to resolve it myself.  There is no phone number for me to call, no person for me to contact directly.  It has been one month since I submitted the initial warranty dispute.  I bought an HP laptop in good faith that HP is a long-standing company that supports its customers.  This runaround is going to make me think long and hard before I purchase another HP product.

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