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HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (64-bit)

Hi, I just got my HP OMEN 15 (AMD Ryzen 7 4800H, NVIDIA GeForce GTX 1660 Ti, 16gb of RAM, 1tb SSD) about a month ago. There was no problem at first but about a week ago, I started experiencing significant FPS drops every 3-4 seconds. For example, my FPS for League of Legends when I first got the laptop was around 200FPS at highest setting, now the FPS often drops to around 30. This happens with every game I play and not just League of Lengends. My Windows and all my drivers are up to date. I have tried to reinstall Windows but it didn't sovle the issue. Hope someone can help.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Kenz114

 

I reviewed your post and I understand that you are facing FPS drop issues.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110332.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105894.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107225.exe

 

If you continue facing the issue, then follow the below steps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Kenz114

 

I reviewed your post and I understand that you are facing FPS drop issues.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110332.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105894.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107225.exe

 

If you continue facing the issue, then follow the below steps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.