Support assistant download page not working

[Erynnsilver]

I cannot access the Support assistant because each time I go to download it, it throws a 'not found' error. Seeing as how this is supposed to be how I get my machine's serial number with a stick screw, this has been a significant barrier to getting support.

I am at a loss for what to do to get it. I just anted to check my drivers with it! I can't even e-mail support because they don't have anything for their *website*.

[Dragon-Fur]

@Erynnsilver 

Welcome to the HP English Community --

If the computer is functional, that is, it boots and you can log in,

You do not need the Support Assistant to find the serial number.

In Windows

ESC key

OR

FN + ESC Key

Sample

FN_ESC_System_Information_2

Find product and serial numbers for HP PCs, printers, and accessories

Never post serial number or any private information in the Community – we are a public resource.

What else?

• If you purchased the device from HP, check the email containing the confirmation / shipping information.
• If you have it, Check the Box - or, if you saved it, check the shipping label from the shipping box.
• Check the back or underside side of the computer

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Do not be a victim.

Stay vigilant.

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Erynnsilver]

Well, firstly, that doesn't fix the website not actually having the download working, but also if that worked I wouldn't be needing to follow the help instructions that then tell you to use the support assistant. It doesn't do anything.

[Dragon-Fur · Accepted solution]

@Erynnsilver 

Website download is not working.

I've just finished reporting it.

There is no guarantee of a rapid response - we are not part of internal HP.

Your ire is noted.

If you can log into your computer,

Another method to get the serial number in Windows

Open a command prompt window with Admin privileges:

Windows key + X + A 

Type this command:

wmic bios get serialnumber

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[Erynnsilver]

Sorry I do not mean to be short with you I have also just had a molar removed and I am finding it difficult to sit and write. I do appreciate your time and thank you for the alternative methods.

[Dragon-Fur]

@Erynnsilver 

You are welcome.

Meh - I had no reason to snap back -- we take a lot of abuse and generally we just ignore it.

Caught me.  Smiling.

Losing a tooth is losing a cherished part of ourselves.

I offer sympathy - useless but sincere.

Hang in there -- from what I'm told, it takes a couple of days to start to feel like "self" again.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Erynnsilver]

I did not feel snapped at, merely made aware of my own behavior. An explaination is not an excuse and it was not ok to behave that way - thank you again for your help, it is appreciated.