Switching off when lifting

[KD901]

I have a problem when I lift the laptop turns off. Could something have been damaged or is there a short circuit somewhere?

[danny-r]

@KD901

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Thank you for your understanding.

[visruth]

@KD901


Please communicate in English. This is English speaking community.

Is your laptop this one: OMEN by HP 15-ce000 Laptop PC ?

If so, this is a known issue and affected unit will need service. The problem is the grounding.

Please respond with the full model name, product number so that I could escalate this to HP moderators.

[visruth · Accepted solution]

Thank you @KD901

I see that your model is HP Omen 15-ce010nw.

I'm going to escalate this to HP. Someone from HP will soon join here and give you further instructions.

[danny-r]

@KD901

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Kangster]

I have a HP pavilion 15 notebook PC, I've had it for a while and it's starting to turn off Everytime I put any pressure from the bottom. When it stays on a flat surface it's fine but as soon as I lift the whole laptop up it switches off suddenly. What could the problem be??