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‎12-14-2018 03:38 PM

HP Recommended
Product: HP OMEN 17-w111ng P/N: Z3B32EA
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

Yesterday i noticed that my laptop's surface has swollen up on an area below the keyboard and to the right side of the touchpad. Based on dismantling videos about similar models I suppose the battery caused the aforementioned problem.

The HP Support Assistant's Battery Check reported that the battery is in impeccable condition. I can provide the screenshot of it if requested.

According to the Support Assistant the laptop is still under Care Pack warranty until 25/06/2019.

I bought it from Germany and use it in Hungary,

Thank you for your help in advance.

5 REPLIES 5

‎12-14-2018 07:17 PM

HP Recommended

Hello @Koika

 

You can submit your claim via HP Support and they can help you with your warranty issue.

You might have to be in Germany, or contact Germany support though, since you purchased the laptop in Germany.

Use this link to contact Support for your purchase area...

Contact HP Worldwide | HP® Official Site

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‎12-15-2018 06:55 AM - edited ‎12-15-2018 07:00 AM

HP Recommended

Hello @Photoray002

 

Thank you for your answer.

However i can't seem to find any e-mail address to contact HP Support, The only options i see are contacting by telephone or writing to the HP Community.

I would prefer to write an e-mail since it is weekend currently and also because it is more documented.

Can you provide an e-mail address to contact, by any chance?

Thanks in advance.

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‎12-15-2018 12:37 PM

HP Recommended

Sorry, I would have no way of knowing as the options are different for each country.

I would wait during business hours and call them if you can. It might be faster than emailing.

Im sorry.

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‎12-15-2018 12:38 PM

HP Recommended

I can see if an agent can contact you via a PM here on the forum..

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‎12-15-2018 12:47 PM

HP Recommended

@Koika

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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