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BabaYaga
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Solved!

Synaptics touchpad + win key disable animation not working

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Omen 15-en0002ax
Microsoft Windows 10 (32-bit)

Hello, the omen 15 comes with keyboard shortcuts to disable windows key and touchpad. While touchpad key has a light that indicates whether it's been disabled or not, the windows key doesn't come with such. So I heavily relied on the animation that was shown when I disabled/enabled them. But suddenly they stopped working and I can't figure out how to turn them back on. I've tried uninstalling amd reinstalling the latest drivers from HP.

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KrazyToad
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Try installing the HP System Event Utility Link: https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81404.exe

KrazyToad
I Am An HP Employee

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KrazyToad
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@BabaYaga

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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BabaYaga
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I have all the latest Touchpad and display drivers installed from HP support as well as windows update but still the animations don't come

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KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 4 of 6
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Try installing the HP System Event Utility Link: https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81404.exe

KrazyToad
I Am An HP Employee

View solution in original post

BabaYaga
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It worked! It's an older animation but it works, Thanks a loytKrazyToad! 

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KrazyToad
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HP Support Agent
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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