System halt

[dark5087knight]

Hello guys 

I bought HP Victus 15-fa2013dx and i used it a bit and after some driver installing and system update the system starte to freeze suddenly after  that each time i run the laptop after few minutes same thing happens and when i run a game it show blue screen and restart 

Im using windows 11and the bios update is f.5

Note i changed the operating system and same thing happens 

[Kuroi_Kenshi]

Hi @dark5087knight,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Victus 15-fa2013dx freezes, crashes, or shows a blue screen after a few minutes of use or while gaming. Let’s go through a few steps to check what could be causing this.

a. Perform a Power Reset

Shut down the laptop completely.

Disconnect the charger and any connected devices.

Press and hold the power button for 15 seconds to drain residual power.

Reconnect only the power adapter and turn it on again.

b. Check for Overheating & Vent Blockage

Make sure the laptop is placed on a hard, flat surface with proper airflow.

Clean the air vents gently using a soft brush or compressed air to remove dust buildup.

If the fans are unusually loud or system is very hot before freezing, overheating may be the cause.

c. Update or Reinstall Graphics Drivers

Open Device Manager > Display Adapters.

Right-click your NVIDIA/Intel GPU and select Uninstall device → Delete driver software.

Restart your laptop and install the latest drivers from HP Support or NVIDIA/Intel website (based on your GPU).

d. Run HP Hardware Diagnostics

Shut down the laptop.

Restart and immediately press the F2 key repeatedly to open HP PC Hardware Diagnostics.

Run the System Test → Extensive Test to check memory, storage, and motherboard.

If any test fails, note the failure ID.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,