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‎10-05-2021 01:06 AM - last edited on ‎10-06-2021 06:00 AM by Retired

HP Recommended
Product: 16-a0021tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have registered a case for investigating and fixing the hardware issue of the webcam in my new laptop. The case number is [Personal Information Removed]. I have called a number of times at customer care. I just had an update technical team is handling the ticket and someone will visit to fix the issue. Once they transfer a call to the technical team, no one is responding there. Now I am completely blind to latest update about my case. Is someone can help me here?

Category:
1 REPLY 1

‎10-07-2021 04:00 PM

HP Recommended

@Roshan_AI

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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