The laptop screen has a vertical lines on both side that is permanently there, even when booting up.

[thummar_ankit]

The laptop screen has a vertical lines on both side(left side red and right side blue) that is permanently there, even when booting up. The laptop is in warranty, so how do I get this fixed?

[Sneha_01]

Hi @thummar_ankit,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop screen has vertical lines on both sides that persist even during boot-up, it likely indicates a hardware issue, possibly with the display itself or its connection. Since your laptop is still under warranty, follow these steps to get it fixed:

1. Document the Issue

Take Photos:

• Take clear photos or screenshots of the vertical lines on the screen. This can be useful when communicating the issue to support.

Note Occurrences:

• Make a note of when the issue occurs (e.g., always present, appears after a specific action, etc.).

2. Check for External Damage

Inspect Physical Damage:

• Ensure there are no signs of physical damage to the laptop screen or body that might have caused the issue.

Check External Connections:

• If you use any external monitors, disconnect them to ensure the issue is not related to external hardware.

3. Perform Basic Troubleshooting

Restart the Laptop:

• Restart your laptop to see if the issue persists after a reboot.

Update Drivers:

• Ensure that your graphics drivers are up to date. You can update drivers through the laptop manufacturer's website or device manager.

Check Display Settings:

• Go to Settings > System > Display and check if adjusting display settings has any effect on the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[thummar_ankit]

given solutions are not worked for me.
If the laptop screen has a vertical lines on the both side & It also have one white spot on the screen, so it is include in the laptop's internal/external warranty? 

[Sneha_01]

Hi @thummar_ankit 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support