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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T03AV)

The laptop won't turn on. No matter what I did it won't work. I tried charging, I tried removimg  everything that was plugged in and pressed the on button for 15 seconds, plugged the battery back in and still nothing. I cannot go to the services, there are none close to me. What am I supposed to do? 

1 REPLY 1
HP Recommended

Since the basic power and reset troubleshooting steps haven’t worked, the problem is likely due to a hardware fault that prevents the laptop from turning on. If the power button only lights briefly (or not at all) and nothing else happens, that is a red flag that the issue is not just with external connections. 

This situation is similar to what some HP Support Community users have experienced with their Victus models when none of the reset or charging steps work, the fault is usually internal.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.