Create an account on the HP Community to personalize your profile and ask a question
01-07-2023 08:53 AM
My laptop won't boot and is showing 5 long and 3 short blinks, I have tried to install bios through USB and have tried, Ctrl+B, Ctrl+V, and B, and even tapping the power button instead of pressing it for 3 seconds. I have tried to load from the 4-in-1 toolkit, and two other files I found here on hp forums but it does not change its state no matter what I do. I specifically canceled bios updates in the optional updates but lo and behold windows being windows, updated the bios, and now it won't boot. Does anybody have a solution?
01-14-2023 05:26 AM
Welcome to the HP Support Community.
I'd like to help!
Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
Didn't find what you were looking for? Ask the community