The left speaker on my laptop randomly goes quieter than the right speaker

[The_Boy]

The left speaker on my laptop randomly goes quieter than the right speaker. I can still hear audio from it but it is significantly lower than the right and the sound coming from the right seems to accurately reflect the volume level whereas the left doesn't change when adjusting volume. The right speaker never goes quiet and I notice it most when streaming Netflix etc. I've only had the laptop for 3 weeks and didn't use it for the first 2 so it isn't worn and tear from over-usage.

I installed the latest audio driver 6.0.1.8454 Rev.B and it helped for a few hours but the problem persisted again after turning the machine off for a while. I also did a hard reset which also helped at first but as soon as I adjust the volume, the left speaker goes quiet. There is also a faint crackle sound from both speakers when I put my ear right up to them.

Any fixes?

[The_Fossette]

@The_Boy,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the audio on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

Verify that all Windows Updates are installed

To check for updates

1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
2. Do one of the following:
   • If the status says "You're up to date, go to the next tip. 
   • If the status says "Updates are available," select Install now. 
3.  Select the updates you want to install, then select Install.
4.  Restart your PC and see if your sound is working properly.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!