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‎03-12-2015 05:02 AM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 8 (64-bit)

A couple of days ago suddenly my keyboard was not responding to the user profile settings that I had modified through the omen control app from the omen central operations. Today after looking for some feedback online, I decided to update through HP support assistant whatever was not updated and afterwards if I click in the Omen central operations in the pop up with the different possibilities there is no longer the symbol to open the omen keyboard control.

What happened? how can i get it back in order to be able to customize the keyboard?

 

I updated the following:

HP Notebook system BIOS (Intel Processor)

HP System event Utility

Intel High definitions (HD) Graphics driver

Intel (r) CEtrino (R) 4.0 Adaptor

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2015 05:52 AM

HP Recommended

I would suspect the BIOS update. You can roll the BIOS back to the previous version to see if that resolves it. 

When the BIOS recovery  begins, do not power off the notebook or distrurb it until it has completed. 

 

Connect the power adapter to the notebook.

 

Hold the Windows key and the B key down and then press the power button. Continue holding the Windows key and the B key until the notebook BIOS reacts and a BIOS recovery Window appears onscreen. Now you can release the buttons and let the BIOS roll back to the previously installed version. 

 

 


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6 REPLIES 6

‎03-12-2015 05:17 AM

HP Recommended

Reinstall the Omen Control software. The following URL is a direct link to the latest version of the software.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-143924-1&cc=us&dlc=en&lc=en...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-12-2015 05:39 AM

HP Recommended

Hi Erico, 

 

Thank you for the link. I have done it and now the symbol appears again but as it happended at the beggining the changes I do to the keyboard in the profiles don´t apply. I have tried to change the lights and keyboard function settings, nothing is applied. 

I have also restarted the computer just in case and nothing changes.

Any other ideas?

 

Thanks!

Was this reply helpful? Yes No

‎03-12-2015 05:52 AM

HP Recommended

I would suspect the BIOS update. You can roll the BIOS back to the previous version to see if that resolves it. 

When the BIOS recovery  begins, do not power off the notebook or distrurb it until it has completed. 

 

Connect the power adapter to the notebook.

 

Hold the Windows key and the B key down and then press the power button. Continue holding the Windows key and the B key until the notebook BIOS reacts and a BIOS recovery Window appears onscreen. Now you can release the buttons and let the BIOS roll back to the previously installed version. 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-12-2015 06:00 AM

HP Recommended

Before I updated today the BIOS I was having the same issue so I´m not sure it will be that, I´m going to do it anyway, let´s see. I will post once I do it.

 

Thank you!

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‎03-12-2015 06:07 AM

HP Recommended

Ok, it looks like it worked! 

Thank you very much!!

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‎03-12-2015 07:39 AM

HP Recommended

It was a pleasure to be able to help you.

                   🙂

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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