The touchpad on my HP Victus 15-fa2056ns isn’t working.

[rubencios]

The touchpad on my HP Victus 15-fa2056ns isn’t working. I’ve installed Windows 11 and updated all the drivers, but it still doesn’t work.

[Pallipurath]

Hi @rubencios,

Welcome to the HP Support Community.

Thank you for posting your query.

 If you're experiencing issues with the touchpad on your HP Victus 15-fa2056ns Laptop, here is a step-by-step guide to troubleshoot and possibly resolve the problem:
 

Perform a Hard Reset

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any connected peripherals.
• Press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter and turn on the computer.

Device manager

• Go to device manager
• Click on audio inputs and outputs
• Speakers.
• Click on right click and uninstall and restart the system and check.

 Conduct Hardware Diagnostics Test

• Test in HP PC Hardware Diagnostics UEFI:
• Turn off the computer and hold the power button for 5 seconds for it to shutdown.
• Turn it on and immediately press esc repeatedly until a menu appears. Press f2 for diagnostics.
• Select Component Tests, then Mouse/Touchpad, and follow on-screen instructions to test the hardware.

Software Reset

1. Perform a Windows System Reset:
2. If the issue persists, consider performing a system reset which reinstalls the operating system. Ensure that you back up all important files before proceeding.
3. For more details, visit HP's guide on resetting your computer.

I hope this helps, please revert if the issue persists.
 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Regards,
Pallipurath.

[Pallipurath]

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